Refugee Council Services
The Refugee Council is the largest independent refugee charity in the UK providing advice and assistance to asylum seekers and refugees in London, the East of England, West Midlands and Yorkshire and Humberside.
We provide free advice and information through our One Stop Services where you can meet face to face with an adviser to discuss any problems you may have as an asylum seeker or refugee. We have on-site interpreters and bi-lingual staff to meet your language needs.
Refugee Council is committed to providing fair and equal treatment to all service users whatever their race, religion, gender, sexual orientation, disability, age or political belief.
Important notices:
Refugee Council can advise you on your entitlements and the meaning of laws. We don’t provide legal advice or legal representation but if we cannot help, we will provide contact details of legal representatives or will refer you to them.
The Refugee Council will advise you in your best interest. We cannot change decisions about your asylum application. We may be able to help with your application for accommodation and living expenses with the UK Border Agency.
Definitions:
The UK Border Agency (UKBA) is an agency of the Home Office which is part of the Government responsible for making decisions on asylum applications.
Support applications are also decided by the UK Border Agency.
London
Refugee Council Brixton office (and Head Office)
Refugee Council
240/250 Ferndale Road
London SW9 8BB
Telephone: 020 7346 6700
Fax: 020 7346 6774
Advice line: 020 7346 6777
How to find us:
Buses: 2, 3, 35, 37, 45, 45A, 109, 118, 133, 159, 196, 250, 322, P4 or P5
Underground: Brixton station on Victoria Line
Trains: Brixton BR
One Stop Service:
The Refugee Council One Stop Service in Brixton helps asylum seekers and refugees in the Greater London Area which includes all the London boroughs.
Additional services:
- Our office runs a One-Day Induction programme for newly arrived asylum seekers. The programme explains the asylum and support processes and asylum seekers’ rights and responsibilities while in the UK.
- The London office also has a day centre that provides food, clothing and English language classes.
- Our specialist team provides advice on entitlements to services such as health care, mental heath services, counselling and therapy.
- We also work with separated children who are under 18 years.
Download the document here
Refugee Council West London office
Refugee Council
Units 4 & 5, Hounslow Business Park
Alice Way
Hounslow
Middlesex TW3 3UD
Telephone: 020 8607 6888
Fax: 020 8607 6850
How to find us:
Buses: 110, 111
Underground: Hounslow Central and Hounslow East on Piccadilly Line
Trains: Hounslow BR
One Stop Service:
The Refugee Council West London One Stop Service helps asylum seekers and
refugees living in Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon and
Hounslow boroughs.
Additional services:
- We run a One-Day Induction programme for newly arrived asylum seekers. The programme explains the asylum and support processes and asylum seekers’ rights and responsibilities while in the UK.
- We provide English classes and volunteer support to those who are
particularly vulnerable.
East of England
Refugee Council Ipswich office
Refugee Council
1st Floor, 4 – 8 Museum Street
Ipswich IP1 1HT
Telephone: 01473 221 560
Fax: 01473 217 334
Advice line: 01473 297 900
How to find us:
Buses: ten minute walk from Cattle Market bus station
Trains: ten minute walk from the coach and train stations
One Stop Service:
The Refugee Council One Stop Service in the East of England helps asylum seekers and refugees in Suffolk, Norfolk, Essex, Cambridge, Bedfordshire, and Hertfordshire.
Additional services:
- We hold weekly women’s group meetings for asylum seeking and refugee women.
- We run men’s group which meets weekly in Ipswich.
- Outreach services take place in Norwich, Peterborough, Southend and Luton – contact the Ipswich office for more information.
West Midlands
Refugee Council Birmingham office
Refugee Council
3 Lionel Street
Birmingham B3 1AG
Telephone: 0121 234 1950
Fax: 0121 236 7864
Advice line: 0121 234 1971
How to find us:
Buses: 7, 16, 16A, 46, 46A, 74, 79, 91, 424
Trains: twenty minute walk from New Street or 10 minute walk from Snow Hill stations. Refugee Council is opposite the Lionel Street NCP car park.
One stop service:
The Refugee Council One Stop Service in the West Midlands helps asylum seekers
and refugees in and around Birmingham, Wolverhampton, Stoke-on-Trent and
Coventry.
Drop-in Service in Stoke-on-Trent:
A weekly drop-in service is operated on Fridays at Piccadilly Centre, 59 Piccadilly,
Hanley, Stoke-on-Trent between 10am and 4pm.
Additional services:
- We help newly arrived destitute asylum seekers to access initial accommodation and help some of them to apply for UKBA support while their asylum claim is being processed.
- We also work with separated children who are under 18 years.
Yorkshire & Humberside
Refugee Council Leeds office
Ground Floor
Hurley House
1 Dewsbury Road
Leeds LS11 5DQ
T 0113 244 9404
F 0113 246 5229
Advice line: 0113 386 2210
How to find us:
Buses: 1, 2, 3, 3A, 117, 118, 201, 202, 203, 218, 220,
226, 228
Trains: Ten minute walk from Leeds train station
One Stop Service:
The Refugee Council One Stop Service in Leeds helps asylum seekers and refugees in North East Lincolnshire, South and West Yorkshire and Humberside.
Additional services:
- We provide advice and information to asylum seekers who are staying in the Yorkshire and Humberside Initial Accommodation.
- We support refugees who came to the UK as part of the Government’s Gateway Protection Programme.
- We also work with separated children who are under 18 years.
Other agencies
The Refugee Council services cover the areas of London, the East of England, West Midlands and Yorkshire and Humberside. For contact details of refugee agencies that work in other areas, download:
PDF of the other agencies and their areas
The Refugee Council website contains further information and resources and is only available in English